Shipping & Policy

**Shipping and Policy**

Welcome to TruePitStop’s online store! We're thrilled that you're here and excited to get our BMW pride and car enthusiast merchandise to you. Here’s everything you need to know about our shipping policies and store policies to ensure a smooth and enjoyable shopping experience.

### **Shipping Policy**

**Processing Time:**
- Orders are typically processed within 1-2 business days. Please allow extra time during peak seasons or promotional events.

**Shipping Methods and Rates:**
- We offer a variety of shipping options to suit your needs. Standard shipping is our default, but expedited options are available at checkout.
- Shipping rates are calculated based on your location and the shipping method selected. You can view the shipping cost before finalizing your order.

**Delivery Time:**
- Delivery times vary depending on the shipping method chosen and your location. Standard shipping usually takes 5-7 business days. Expedited shipping options will be estimated at checkout.

**International Shipping:**
- We are happy to ship internationally! Please note that international shipping times and costs vary. Customs duties and taxes are the responsibility of the recipient and are not included in the shipping cost.

**Order Tracking:**
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.

**Shipping Issues:**
- If you encounter any issues with your shipment, such as delays or damage, please contact our customer service team at [your email address] as soon as possible. We’ll work with you to resolve the issue promptly.

### **Return and Exchange Policy**

**Returns:**
- We accept returns within 20 days of purchase solely for DAMAGED items. Unfortunately, we are unable to issue returns for items if they are simply ordered in the wrong size, color or simply changed your mind, etc. Items must be in their original condition with tags attached. 
- To initiate a return, please email us at [TruePitStop@gmail.com] with your order number and the reason for the return. We will provide you with return instructions.

**Refunds:**
- If and only if the item is DAMAGED, refunds will be processed once the returned item is received and inspected. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part. 

### **Store Policies**

**Payment Methods:**
- We accept major credit cards, PayPal, and other secure payment options. All transactions are processed securely.

**Privacy Policy:**
- Your privacy is important to us. We collect and use personal information only for the purposes of processing orders and improving your shopping experience. For more details, please review our Privacy Policy.

**Customer Service:**
- If you have any questions or concerns, our customer service team is here to help! Contact us at [TruePitStop@gmail.com] or through our contact form on the website. We aim to respond to inquiries within 24-48 hours.

**Changes to Policies:**
- We may update our shipping and store policies from time to time. Any changes will be posted on this page, so please review it periodically.

Thank you for shopping with TruePitStop! We appreciate your support and look forward to bringing you the best in car enthusiast merchandise that supports our YouTube Business. 🚗💨